Terms & Conditions

Thank you for your interest in my products! Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact me and I will be happy to explain how this works. What is covered here are things such as who you are purchasing from (section 1), how to make an order (section 2), prices (section 4), shipping and delivery (section 6), right to withdrawal (section 7), and warranties (section 8). We hope that you will enjoy your purchase!

General

These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Riselle's Shop (“Company”, “us” or “we”) on riselletrinanes.com, (the “Website”).

By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such data in accordance with Riselle’s Shop Privacy Policy.

I sell products to multiple jurisdictions and these General Conditions are set out to be global. Still, depending on the jurisdiction in which you live, mandatory law may also apply. I respect such applicable laws and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here.

Pin Grades

All pins are quality checked before being shipped. Please keep in mind that all enamel pins in my shop are made by hand, therefore no pin will ever truly be 100% perfect.

Pins may come in 2 different grades:

1. Standard Pins
Standard pins are the default grade I offer and is the highest quality. However, since enamel pins are handmade, they may have minor cosmetic imperfections. 
Examples of expected Standard Grade imperfections:
-Small scuffs or scratches on metal/enamel
-Small specks, pores, or bubbles
-Slightly low or uneven fills
-Minor metal discolorations

2. Seconds Pins
Seconds pins have very noticeable flaws and are sold at 50-60% off.
Examples of expected Seconds Grade imperfections:
-Obvious overflowing enamel fills
-Wrong enamel colors
-Large smudges and/or staining
-Completely unfilled areas
-Heavy oxidization of the metal
-Noticeable and deep scratches that span across the metal & enamel
-Very low fills in larger or visually important areas
-Loose posts/backing

Orders etc.

When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. I encourage you to save the order confirmation for any future contacts with us. I may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.

You may withdraw your order until it has been confirmed by me. I will then refund any payment that you, or your pay- or credit card company, have made for the order.

I may cancel an order if the products ordered are sold out. I will then refund any amount paid and notify you about equivalent products if such are available.

All products ordered remain my property until I have received full payment for them.

Customer information etc.

You are responsible for that the personal data that you provide me with is correct and complete.

You are responsible for all purchases made with your login details. So make sure that you keep the login details secret and that no unauthorized persons have access to them.

If you are a citizen of the European Union or any other non-U.S. jurisdiction, you acknowledge and agree that, because I am a United States merchant, your personal information must be transferred to the United States in order to fulfill any purchase order you may make. You hereby consent to such transfer and our processing of your information for that purpose.

Prices, fees etc.

The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include tax where specified (depending on where you reside tax may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.

Special offers

From time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these General Conditions will apply without amendments.

Shipping and delivery

You are responsible for that the personal data that you provide me with is correct and complete. We are not responsible for packages that have been mis-delivered, or lost in the care of USPS.

All DOMESTIC ORDERS are shipped via USPS and have a tracking number. Orders are shipped out within 1-3 business days of when the order was placed. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, I will inform you and continue to monitor the order. Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. I may also cancel the order if the delivery is not picked up in time. Please email me if this problem arises.

INTERNATIONAL ORDERS ARE SHIPPED AT THE RISK OF THE SHOPPER. All international orders are shipped via USPS and are handed off to your local post office. Most tracking information stops updating once it leaves the USA. It can take up to 1-6 weeks to receive your order! Shipping prices are calculated during the check-out process and are based on quantity purchased and your location. Customs and import duties may be applied to orders when your shipment reaches its destination– we are not responsible for these fees.

Return Policy

Your order is packaged within 1-4 business days and sent out by the next business day. Due to the nature of our products, we will not be offering cancellations, refunds, or exchanges on orders that have been shipped, unless there is a serious problem with your order or if we've made a mistake on our part. If we did, please email us at hello.riselle@gmail.com and we will help resolve it as soon as possible. Allow up to 24-48 hours for a response. 

If the item you received is damaged, please contact us as soon as you can. I’ll work with you on either a replacement or a refund, if deemed appropriate after a review of the case.

Customers are responsible for the return shipping costs. If a return is accepted, I will issue a refund for the cost of the item only (shipping charges will not be refunded). The item must be in it’s original condition with all original packaging.

All enquiries: hello.riselle@gmail.com

Limitation of Liability

WHERE APPLICABLE MANDATORY LAW DOES NOT PROVIDE OTHERWISE, OUR LIABILITY IS LIMITED TO DIRECT DAMAGES NOT TO EXCEED THE AMOUNT PAID TO US IN CONNECTION WITH THE APPLICABLE TRANSACTION, AND UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR INDIRECT DAMAGES SUCH LOST MAIL.

Intellectual Property Rights

The Website and all its content is owned by Riselle Trinanes or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.

Waiver

WE RESERVE OURSELVES FOR ANY IMAGE OR TYPOGRAPHICAL ERRORS ON THE WEBSITE, SUCH AS ERRORS IN PRODUCT DESCRIPTIONS, TECHNICAL SPECIFICATIONS, INACCURATE PRICES OR INCORRECT INFORMATION WITH REGARDS TO WHETHER A PRODUCT IS IN STOCK. WE ARE ENTITLED TO RECTIFY ANY OBVIOUS ERRORS AND, AT ANY TIME, TO CHANGE OR UPDATE THE INFORMATION ON THE WEBSITE ACCORDINGLY.

THE IMAGES ON THE WEBSITE ARE FOR ILLUSTRATION PURPOSES ONLY AND DO NOT GUARANTEE TO REPRODUCE THE EXACT NUMBER OF PRODUCTS THAT YOU WOULD RECEIVE AT AN ORDER, NOR THE EXACT APPEARANCE, FUNCTION OR ORIGIN OF THE PRODUCTS.

Changes to the General Conditions

We may change these General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).

Governing law and disputes

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country or state where we reside.

That’s all! We hope that you enjoy your purchase! These Conditions were established by Riselle's Shop on 2019-4-28 04:51:10